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Today, technology is rewriting the laws and helping industries to serve customers better. Whether industries like traveling, hospitality, banking, financial, or important business operations such as marketing and human resource, technology is disrupting current working models and bringing major changes.
Though human resource management has adopted the technology lately, the late 90s and early 2000s saw a major surge where recruitment via online job portals started to happen. However, the human resource department didn’t witness any major changes like other operations, such as finance and marketing.
In the past few years, emerging technologies like Artificial Intelligence, Robotic Process Automation, and Machine Learning are significantly transforming HR operations, enabling businesses to get new talent easily.
Let us understand what Human Resource technology is all about.
Human Resource technology is adopting technology to transform business HR operations such as recruitment, training, compliance, payroll, performance management, employee engagement, and others.
With innovative technologies like AI, ML, and RPA, the HR industry worldwide is building stronger employee databases, business intelligence, performance analytics, and automation, which in turn, is redefining the way of carrying out fundamental HR operations. From getting the right talent for the place to deriving their values and capabilities, the global human resource department focuses on broader goals.
As per one report, 56% of the fundamental tasks of the human resource department are operating with automation, and with emerging technologies in place, the overall productivity and efficiency of human resource management are increasing. Let’s look at human resource technology’s application and how it shapes businesses.
Today, AI plays a major role in assisting HR departments worldwide in recruiting suitable candidates. HR software powered with Artificial Intelligence can easily comprehend skill sets required for the job. Apart from that, the software is used for the assessment of candidates. There are also chat-bots developed that streamline the screening, appointment for interviews, or common FAQs.
Machine Learning and Artificial Intelligence are delivering positive results by automating HR-related tasks so that the department can focus on more strategic tasks such as recruitment, training, and retention. Repetitive tasks include data collection, compliance processes, employee onboarding, and whatnot.
Voice of the Employee (VoE) analytics is used to maintain and manage the workforce experience and engagement. VoE helps the HR department to assess engagement through surveys, identifying issues, and providing solutions. The surveys and analytics also measure workforce communication to understand employee satisfaction, which enables the department to take corrective measures and avoid unwanted problems.
Today, virtual assistance in the form of chat-bots is getting a strong response. From assisting with virtual help desks to answering employees’ queries, HR chat-bots are bridging the gap between the HR manager and employees. Experts believe that AI-powered virtual assistants can manage various HR operations, including employee engagement, talent measurement, workflow management, and much more.
Human Resource technology is inevitable in the current times. The technology holds immense potential to transform HR operations, from recruitment to retention. Major corporations worldwide are adapting and building a tech-powered HR department that will deliver remarkable results in the long run.
Want to get the right talent for your job? Charak is a name that is synonymous with providing the best staffing solutions to clients. We are at the forefront of transforming HR operations. For more information, contact us at shankar@charakit.com or call us at 8248529464.
